Frequently Asked Questions
Frequently Asked Questions
1. What is Baby Ashton?
Baby Ashton, formerly Ashton Globes, is a family-focused brand offering thoughtfully selected products for pregnancy, babies, and growing families. Our goal is to make everyday parenthood a little more comfortable, joyful, and memorable.
2. Is Baby Ashton the same company as Ashton Globes?
Yes! Ashton Globes has rebranded as Baby Ashton. We're the same business, but our focus has expanded to products for pregnancy, babies, parents, and little ones.
If you previously purchased from Ashton Globes, you're still part of our family. ♡
3. What kind of products does Baby Ashton offer?
We offer products designed for different stages of the parenting journey, including pregnancy, newborn, baby, and toddler essentials.
Our collection may include products for comfort, carrying, sleep, play, safety, travel, and everyday life with your little one.
4. How do you choose your products?
We focus on products that are practical, comfortable, thoughtfully designed, and useful for real everyday moments with babies and young children.
Product details, recommended ages, materials, sizing, and usage information can be found on each individual product page.
5. Are Baby Ashton products suitable for newborns?
Some are, while others are designed for older babies or toddlers.
Always check the recommended age, weight, sizing, and usage instructions listed on the individual product page before using a product with your child.
6. Do you ship internationally?
Yes! We ship to the United States, Canada, United Kingdom, Australia, and many other international destinations.
Estimated delivery times vary by country. Please see our Shipping Policy for more information.
7. How long will my order take to arrive?
Orders are generally processed within 2 business days.
Estimated shipping times are typically around 6–14 days, depending on your destination, carrier, customs processing, and local delivery conditions.
You'll receive tracking information by email once your order ships.
8. How can I track my order?
Once your order has shipped, we'll send a tracking number to the email address used at checkout.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
9. Can I send a Baby Ashton order as a gift?
Absolutely. Many of our products make wonderful gifts for expecting parents, baby showers, newborns, birthdays, and growing families.
Simply enter the recipient's shipping address during checkout.
10. What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible at support@babyashton.com and include your order information and photos of the issue.
Our team will review it and work with you to make things right.
11. What is your return policy?
We offer a 30-day return policy on eligible products.
Items generally need to be unused, unworn, undamaged, and in their original packaging. Certain personalized, hygiene-sensitive, opened, or final-sale products may not be eligible for return.
Please see our Return Policy for complete details.
12. How can I contact Baby Ashton?
We're here to help with questions about products, orders, shipping, or returns.
Email: support@babyashton.com
Baby Ashton
Formerly Ashton Globes ♡