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Baby Ashton Return Policy
Baby Ashton, formerly Ashton Globes, is committed to making sure you feel confident with every purchase. If for any reason you’re not completely satisfied, we offer a 30-day return policy from the date you receive your order.
Eligibility
To qualify for a return, your item must be in the same condition you received it — unused, unworn, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at support@babyashton.com.
If your return is accepted, we’ll provide return instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted.
For any return-related questions, you can reach us at support@babyashton.com.
Damages and Issues
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at support@babyashton.com so we can review the issue and make it right.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including personalized or custom-made items, unless they arrive damaged, defective, or incorrect.
For health, hygiene, or safety reasons, certain opened or used baby and personal-care products may also be ineligible for return.
Gift cards and final-sale items are non-returnable unless otherwise required by applicable law.
If you're unsure whether your product is eligible for a return, please contact us at support@babyashton.com.
Exchanges
If you'd like to exchange an eligible item, please contact us first. Once your return is approved, you can place a new order for your preferred item.
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union and applicable law provides you with a right of withdrawal, you generally have 14 days after receiving your order to cancel your purchase without providing a reason.
Certain exceptions may apply, including personalized goods and some sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, typically within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@babyashton.com.